Welcome to Millennium Networks'
Technical Support (CTAC) Coop Program
Because of
the high cost of service programs for Alcatel 1603 SE/SM/SMX products,
Millennium Networks in 2003 working with Alcatel created a Coop program for the
IOCs, Utilities, and other companies with Alcatel’s 1603 SONET products.
Today's expanded program includes Alcatel 1603s, 1631 LMC/SMC, & 1630 products.
Millennium Networks expanding our six year partnership with KCI, LLC.
brings forth an extensive program of support at substantially lower prices than
those with other offerings.
If you still
own Alcatel 1603 SONET or Alcatel 1631 LMC/SMC or 1630 cross-connect equipment
this technical support program is worth your consideration.
The
Millennium Networks/KCI CTAC COOP Program removes the risk of not having a
service contract. Without a services agreement you would have to pay
hourly rates at a minimum of $600 times 4 hours minimum equals $2400 per
Technical Assistance Call. And, an additional $600 per hour until resolved
if it takes longer than four hours. Each Millennium Networks/KCI CTAC “Call” is
based on Incident resolution not an hourly rate.
You pay only $1000 per call no matter how long it takes to help you
to resolve the problem. You get an engineer that speaks fluent
English and that can easily aid you with remote access into your systems.
We
have the very best x-Alcatel engineers providing the same support for
much less on the 1603s.
The 1631 LMC/SMC & 1630
techs
with us have
10+ years of experience with a lab of the equipment for more difficult situations